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Negotiation Skills for the Cls Professional

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About the item

Negotiation Skills for the Cls Professional is a straight forward, real-life approach to negotiations from the perspective of the cls professional. Short on complicated theory, and heavy on real-life situations, this book highlights many simple yet powerful approaches to the task of negotiating with customers and even attorneys. A series of Cls Negotiation Maxims, developed by Carl Van, are outlined and explained throughout the book. The authors continually remind the reader that cls is a customer service business, and the best cls negotiators treat people with respect and concern. With their combined real-life experience of over 75 years in the insurance business, the authors have the credibility necessary to guide even the most experienced cls professional to a better understanding of the negotiation process.

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